Returns

All UK mainland orders are delivered by our courier service, which is estimated to be next working day delivery from dispatch. International orders are sent via Royal Mail, then passed to your national postal service – your tracking number can be used on both organizations’ websites. Deliveries in Europe can be expected 4-7 working days from dispatch & deliveries for the rest of the world 5-8 working days from dispatch, but please note that this is subject to any international shipping delays which are out of our control. You can find out about our shipping costs here.

Please note that we are unfortunately unable to do anything to speed up processes such as customs checks. We will always be happy to look into the whereabouts of your parcel. Unfortunately, we have no control over delivery processes after your order has left us.

Our office and warehouse are closed over weekends & public holidays.

We cannot take retail orders over the phone.

Sadly we cannot offer a pick-up service from our Head Office, as we currently have a ‘no visitors’ policy, for Health and Safety reasons.

We are unable to combine orders in order to reduce postage costs. Please ensure that you have placed all items required in your basket before completing your order.

Your delivery address is taken directly from your order, so please make sure this is correct when checking out. We do not see your PayPal details at any stage of ordering, so please do not rely on this address.

If you do enter an incorrect address, please contact us ASAP, as we aim to post out orders within 24- 48 hours and cannot amend the delivery address after dispatch. We cannot be held responsible for any incorrect addresses provided to us. Please double-check that all your details have been filled out before completing your order.

RETURNS

For questions regarding returns please email: returns@backontopclothing.com

We are not responsible for any returns sent back to us that are lost in the mail. We highly recommend using a tracked service, so that you can check the status of your return. We are not liable for any parcels lost before they reach us. We only become responsible for parcels sent back to us when they are received at our returns address. Until this point, your parcel is still in the care of the postal service provider. Should your parcel be lost on route, you will need to make a claim with your postal service provider.

We will usually process returns within 7 working days of receipt. However, during busy periods this may take longer. We will contact you via email as soon as we have processed your return. Please make sure that your inbox can receive emails from us.

If you would like to exchange your item(s), this will be done in the form of online credit. To be exchanged for credit, items must be posted back to us within 28 working days of the date you received your order. Please indicate you would like credit by ticking the relevant box on your returns form.

Incorrect or faulty items

We do of course do our very best to ensure that every item we dispatch is correct & of the highest quality. However, mistakes do happen and if you receive an incorrect or faulty item, please contact us or email returns@backontopclothing.com so that we can authorize your return. We will send out your correct item as soon as we receive the incorrect item.

Incorrect or faulty items are eligible for return for up to 15 days from the date you received your parcel.

When returning your incorrect or faulty item(s), if you email us a copy of your return postage receipt, we will be happy to refund this. Please send your item(s) using a 2nd Class Signed.

Please note that your receipt is your proof of postage to keep safe, so you can claim with your postal provider should anything happen to the parcel on its way to us, and as such we do not recommend putting the receipt in the parcel